Terms & Conditions

• ·“CREVRE”, “we” or “us”: the operator of the Platform named in section 2
• ·“Platform”: the CREVRE mobile app, the website crevre.io, and related services
• ·“User” or “you”: anyone who uses the Platform, whether a resident, an owner or otherwise
• ·“Owner”: a property owner, or a person managing a property, who uses the Platform to manage it
• ·“Provider”: an independent business or individual offering services or selling products through the Platform
• ·“Order”: a service or products you request through the Platform

The Platform is operated by ABDULBARI AHMED SALMAN ALJUDAYA under Freelance Certificate No. FL-558987270 in the Kingdom of Saudi Arabia.

By signing in to or using the Platform, you agree to these terms and to our Privacy Policy. You confirm that you are at least 18 years old and have the legal capacity to contract. If you do not agree, do not use the Platform.

CREVRE is a technology intermediary: we provide a tool for owners to manage their properties, and we connect you with independent providers.

• ·Providers are independent — they are not our employees, agents or partners
• ·The contract to perform a service or sell a product is formed directly between you and the provider; we are not a party to it
• ·We do not perform services ourselves, and we do not manufacture or store products
• ·We do not own or manage properties on anyone’s behalf, and we do not collect rent
• ·We are not a party to the lease between owner and tenant

Our role is to operate the Platform, route orders to providers, facilitate payment, document completed work, and help resolve issues. Any selection or monitoring of providers we carry out is not a guarantee of their work.

We do not guarantee that a provider is available for every service in every district, or that a provider will accept every order.

• ·You sign in with your mobile number and a code sent to you — keep your phone secure and never share the code
• ·You are responsible for all activity on your account
• ·You must keep your information accurate and up to date, with one account per number
• ·We may suspend or terminate an account that breaches these terms or is used for fraud or abuse

There are two types of pricing:

• ·Services and products with a price shown upfront — such as supermarket, gas, packages and car wash
• ·Services priced after inspection or review — such as maintenance, moving and towing — where the price is sent to you and work does not start before your decision

• ·The binding price is the one shown when you confirm the order or approve the quote; any additional fees (such as urgent fees) are shown before confirmation
• ·If a price changes before you confirm, we will alert you to review your order
• ·Times you choose or that a provider proposes are estimates and may be delayed by circumstances beyond anyone’s control
• ·Product and package images are illustrative; the actual product may look different without being a different type
• ·A provider may decline an order, and we may re-route it to another provider
• ·Some cart items may be unavailable; the available items are delivered and the difference you paid is refunded
• ·If a price is clearly wrong due to a technical error, we may cancel the order and refund what you paid in full

For maintenance, the owner decides who bears the cost. Any dispute between owner and tenant about this is settled between them under their lease; we are not a party to it.

• ·The information and photos you send must be accurate and genuinely describe the order
• ·You must give the provider access at the agreed time, with an adult present during the service
• ·You must safeguard your valuables — such as cash, jewellery and documents — and not hand them to the provider with an order
• ·You must tell the provider in advance about anything fragile, sensitive or requiring special care
• ·You must not request anything unlawful or that puts the provider at risk
• ·You must treat providers and our team with respect

Your delay, absence or inaccurate information may cancel the order or change its price, and the provider may be entitled to a charge for attending.

• ·You pay the provider in cash at the time of service, or online through the Platform by card or Apple Pay — depending on what the service allows
• ·Some orders are paid upfront; an unpaid order is cancelled automatically one hour after it is created
• ·Online payments are processed by a licensed payment gateway (Tap Payments) and banks; we do not receive or store your card details
• ·Prices are in the currency of the country where they are shown: Saudi riyal or Jordanian dinar

We charge our commission to the provider on completed orders. We are not responsible for fees charged by your bank, or for delays or declines caused by your bank or the payment gateway.

• ·Before payment and before work starts: you can cancel the order yourself on the Platform, free of charge
• ·Paid online and not yet accepted by the provider (or before a confirmed moving date): you can cancel on the Platform and the full amount is refunded to the same payment method
• ·Work has started and the order was not paid online: a cancellation request is sent to the provider or district manager for approval, and the provider may be entitled to payment for work done or the cost of attending
• ·Paid online and accepted or started by the provider: it cannot be cancelled on the Platform; contact us and we will review your case with the provider
• ·Laundry: an order can be cancelled only before the clothes are collected
• ·Perishable products and services already performed are non-refundable, to the extent permitted by law

If the provider cancels the order, or it cannot be fulfilled for a reason not attributable to you, we will refund in full what you paid online for that order.

Refunds are returned to the original payment method; how long they take to appear in your account is determined by your card issuer, not by us.

The provider alone is responsible for the quality and safety of its work and products, for any damage it causes during service, and for its licences and warranties. We help you contact the provider and follow up and document your complaint, without taking on the provider’s responsibility.

• ·Upload only what relates to your order and that you have the right to use, and nothing that infringes others’ privacy
• ·You permit us to use what you upload to operate the Platform and fulfil your order, and to show it to those who need it
• ·Ratings must reflect a genuine experience, without abuse, defamation or personal data
• ·We may remove content or ratings that breach these terms

• ·Impersonating others or creating fake orders
• ·Payment or refund fraud
• ·Attempting to hack or disrupt the Platform, or to access other users’ data
• ·Copying the Platform or its content, scraping its data, or reverse engineering the app
• ·Using the Platform for any unlawful purpose

The CREVRE name and logo, the Platform’s design, content and software are our property. We grant you a personal, limited and revocable right to use the Platform for its intended purposes; you may not copy, modify or commercially exploit it without written permission.

We strive to keep the Platform running continuously and without errors, but we provide it “as is” and “as available”, and do not guarantee it will be free of interruptions or faults. We may modify, suspend part of, or temporarily stop the Platform for maintenance or development.

To the extent permitted by applicable law:

• ·We are not liable for a provider’s work or products or any damage it causes, or for your relationship with the property owner
• ·We are not liable for indirect or consequential damages, or for loss of profit, opportunity or data
• ·Our total liability for any claim does not exceed the amount you paid through the Platform for the order in question
• ·We are not liable for anything resulting from inaccurate information you provide, or from someone else using your account

This does not limit any liability that cannot legally be limited, such as liability arising from fraud or gross negligence.

You agree to indemnify CREVRE against any claim, loss or cost — including reasonable legal fees — arising from your breach of these terms or the law, your misuse of the Platform, or content you uploaded.

We are not liable for any delay or failure caused by circumstances beyond our reasonable control — such as disasters, epidemics, telecommunications or power outages, failures of technical service providers, and government decisions.

The Platform relies on external services, such as the payment gateway, maps and notification services. Each has its own terms, and we are not responsible for their performance.

If you downloaded the app from the App Store or Google Play: these terms are between you and CREVRE only, not Apple or Google. They are not responsible for the app, its content, maintenance or support, or for any claim relating to it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

• ·You are responsible for the accuracy of your property, unit and tenant data, and for having the legal right to enter it
• ·You remain responsible for your relationship with your tenants, your leases with them, and your obligations towards them
• ·Maintenance decisions and approval of their cost are yours, and you bear their consequences
• ·Any specific financial arrangement between you and CREVRE is governed by what is agreed with you

You may delete your account at any time — how to delete your account — after ending any active lease and open orders. Records that must legally be kept remain, without your name.

We may suspend or terminate your account if you breach these terms, with notice where possible. Termination does not cancel obligations that arose before it.

We may amend these terms, change the “Last updated” date above, and notify you within the Platform if an amendment is material. Continuing to use the Platform afterwards means you accept the amended terms. An amendment does not apply to an order you confirmed before it.

These terms are governed by the laws of the Kingdom of Saudi Arabia. We aim to resolve any dispute amicably within 30 days of being notified; failing that, the competent judicial authorities in the Kingdom have jurisdiction — without prejudice to any mandatory laws of your country of residence.

• ·If any provision of these terms is invalid, the remaining provisions stay in effect
• ·Our failure to enforce a right at any time does not waive it
• ·These terms and the Privacy Policy are the entire agreement between you and us regarding the Platform
• ·We may transfer our rights and obligations under these terms to anyone to whom the business is transferred
• ·The Arabic text prevails in case of any discrepancy with a translation, including this English version

For enquiries or complaints: WhatsApp or +966 55 941 4132.